Refund Policy

1. Overview

At Aptitude Skyline LLC, we are committed to providing high-quality digital services and solutions. We want you to be completely satisfied with our work. This Refund Policy outlines the terms and conditions regarding refunds for our services.

2. Service Categories

Aptitude Skyline LLC provides various services including but not limited to:

• Web Development & Design
• Mobile App Development
• UI/UX Design Services
• Digital Marketing Services
• Custom Software Development
• Video Production & Editing
• Branding & Identity Design

3. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with our services, we will work with you to make corrections and improvements at no additional cost during the project delivery phase.

4. Refund Eligibility

Refunds may be considered under the following circumstances:

• Termination During Development: If a project is terminated within the first 30 days of commencement and less than 25% of the project is completed, a 75% refund may be issued
• Service Non-Delivery: If we fail to deliver services as promised within the agreed timeline without valid cause
• Defective Work: If the delivered work contains critical defects that cannot be reasonably corrected
• Duplicate Charges: In the event of accidental duplicate billing

5. Non-Refundable Scenarios

The following situations typically do not qualify for refunds:

• Change of mind after project completion and delivery
• Client-requested changes that extend project scope (these are billable)
• Failure to provide required information or materials from the client
• Projects completed beyond the initial 30-day window
• Cancellation due to client circumstances beyond our control
• Services delivered as specified in the agreed contract

6. Project Modifications

Any changes to project scope, requirements, or specifications will result in updated timelines and costs. These modifications are not eligible for refunds, as they constitute new work beyond the original agreement.

7. Dispute Resolution

In the event of a dispute regarding refunds or service delivery:

• Contact our support team with detailed information about the issue
• We will review your claim within 5 business days
• We will propose a solution, which may include corrections, revisions, or a refund
• If you remain unsatisfied, we can proceed to formal dispute resolution

8. Payment Processing

Approved refunds will be processed back to your original payment method. Depending on your financial institution, refunds may take 5-10 business days to appear in your account.

9. Refund Request Timeline

Refund requests must be submitted within 30 days of service completion or the refund request date becomes ineligible. Requests submitted after this period will not be considered.

10. Intellectual Property Rights

Upon full payment, ownership of all deliverables transfers to you. In the case of a refund, ownership of work-in-progress materials remains with Aptitude Skyline LLC, and we retain the right to use general methodologies and non-specific elements for other clients.

11. Acceptance of Services

Once you accept and deploy our deliverables into your production environment or make modifications to the work, it is considered accepted, and no refunds will be issued.

12. Service Level Agreement (SLA)

We commit to providing services according to the specifications outlined in our contract. If we fail to meet the agreed-upon SLA and this results in demonstrable harm, we may offer service credits or partial refunds at our discretion.

13. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us:

14. Policy Amendments

Aptitude Skyline LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.